Dispute Resolution
The European Union has created a website to support consumers in lodging their complaints about any dispute they are involved in. In this context, Lightmobie provides all the information so that you can exercise your right to complain to an official entity (“dispute resolution entity”), third party and impartial to the process, which will help you resolve the dispute in question.
Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution presented by us to resolve the situation, you can access this official website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show and expose your objection.
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in resolving, or guiding, a conflict, before opening litigation in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between him and the merchant who is the target of his complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution. You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent commission in the context of consumer disputes’. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
Lightmobie provides the addresses of some of these entities that can help you present your arguments:
Suggestions for Alternative Dispute Resolution Entities
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
https://www.cniacc.pt
Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt/
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
http://www.triave.pt/
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Consumer Arbitration Court)
http://www.ciab.pt/pt/
CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros
https://www.cimpas.pt/
